Frequently Asked Questions
Everything you need to know about our professional cleaning services across the UK.
We cover 95% of UK urban areas with over 300 cleaning teams nationwide. Simply enter your postcode on our booking page to confirm availability in your area.
No. Our cleaners arrive fully equipped with all professional-grade products and tools needed to complete your clean.
It is a professional deep cleaning service required when a tenant moves out. It ensures the property meets the standard required by landlords and letting agents for deposit return. Learn more about our end of tenancy cleaning service.
We guarantee the cleaning quality. If your agent is not satisfied, we offer a free re-clean within 72 hours. We cannot guarantee deposit returns related to issues unrelated to cleaning.
Internal windows are included as standard. External window cleaning is available upon request at an additional cost.
Professional carpet cleaning is available as an add-on. You can include it at checkout when booking any deep clean or end of tenancy service.
Yes. We accept same-day and next-day bookings where teams are available, including weekends and bank holidays. Book online now to check availability.
Yes. Hello Cleaners is VAT registered. All quotes and invoices include VAT clearly displayed.
All our cleaners speak functional English and will understand standard instructions and customer requests without difficulty.
You can book online, by phone, live chat, or email. The quickest way is through our online booking system — it takes under 60 seconds.
We are fully insured. In the unlikely event of damage caused by one of our teams, we will repair or compensate for the item. Please report any issues within 24 hours of your clean.
No. Simply arrange access for our team and return once the clean is complete for a final inspection. Many customers provide a key or use a key safe.
Still Have a Question?
Our team is available 7 days a week. Get in touch or book your clean online in minutes.