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Privacy Policy

Privacy Policy

Hello Services Ltd (“we”, “us”) understands how important your privacy is. We are committed to protecting and respecting the privacy of all users of our websites and services.

This policy outlines the personal data we collect, how it is used, shared, and your rights regarding that information. It applies to all services we offer and websites we operate.

By using our websites or services, you agree to the practices outlined in this Privacy Policy, our Cookies Policy, and our Website Terms of Use.

Who We Are

For the purpose of the Data Protection Act 2018, the data controller is:

Hello Services Ltd
Company No: 12004893
Address: 46 Harvey House, Green Dragon Lane, TW8 0DJ
Email: admin@helloservices.co.uk

Our Commitment to Privacy

  • Lawfulness, Fairness & Transparency: We collect and process data legally and fairly, with full transparency.
  • Purpose Limitation: Data is collected for specified, legitimate purposes and not retained longer than necessary.
  • Data Minimisation: Only essential data is collected, kept up to date, and shared with relevant partners when needed.
  • Accuracy: We take steps to ensure all data is correct and updated as necessary.
  • Confidentiality & Security: All data is kept secure using technical and organisational safeguards to prevent loss or misuse.

How We Use Your Information

  • To manage your account or respond to enquiries
  • To process and arrange services or bookings
  • To send updates, confirmations, or announcements
  • To provide customer support or respond to complaints
  • To enhance website functionality (e.g. live chat, booking forms)
  • To deliver personalised marketing (if opted-in)
  • To notify you of changes to our terms or services
  • To communicate co-branded or joint promotional offerings

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access personal data we hold about you
  • Request corrections or updates to your information
  • Request erasure of your data (“right to be forgotten”)
  • Limit or object to how we process your data
  • Receive a copy of your data (data portability)
  • Withdraw consent at any time (if processing is based on consent)

You can exercise these rights by emailing us at admin@helloservices.co.uk. We aim to respond within 30 days.

Data Retention

We retain personal data for as long as your account is active or as long as necessary to provide services. Longer retention may apply where required by law.

Limiting Your Information

You can browse our websites without submitting personal information. Data is only collected when voluntarily provided (e.g. when requesting a quote, making a booking, or creating an account).

Complaints

If you have concerns about how your data is handled, please contact us directly. If unresolved, you may contact the UK Information Commissioner’s Office (ICO).

For any questions or to exercise your rights, contact us at: admin@helloservices.co.uk