Privacy Policy
At Hello Cleaners, your privacy matters. This policy explains how we collect, use, and protect your personal data in full compliance with GDPR and the Data Protection Act 2018.
This Privacy Policy applies to all users of our websites and services. By using hellocleaners.co.uk, you agree to the practices described in this policy, our Cookies Policy, and our Website Terms of Use. We are committed to being transparent about how we handle your data.
Our Commitment to Your Privacy
We follow the core principles of data protection to ensure your information is always handled responsibly:
We collect and process your data legally, fairly, and with complete transparency about how it is used.
Data is only collected for specified, legitimate purposes and is never retained longer than necessary.
We only collect essential data, keep it up to date, and share it with relevant partners only when needed.
All data is stored securely using technical and organisational safeguards to prevent loss or unauthorised access.
How We Use Your Information
We collect and use your personal data for the following purposes:
To manage your Hello Cleaners account, respond to enquiries, and keep records of your bookings and service history.
To process and arrange your cleaning bookings, assign the right cleaning professional, and confirm your appointments.
To send booking confirmations, service updates, reminders, and important announcements related to your account.
To provide help, resolve complaints, and improve your experience with our cleaning services across the UK.
To enable features such as live chat, online booking forms, and account portals to work correctly on our website.
To deliver personalised marketing communications about our services — only if you have opted in to receive them.
Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You can request corrections or updates to any inaccurate or incomplete personal information we hold.
You may request the deletion of your personal data (the “right to be forgotten”) where applicable.
You have the right to limit or object to how we process your personal data in certain circumstances.
You can request to receive a copy of your data in a structured, machine-readable format for transfer.
Where processing is based on your consent, you may withdraw that consent at any time without penalty.
Data Retention & Limiting Your Data
We retain your personal data for as long as your account is active or as long as is necessary to provide you with our services. Where required by law, we may retain data for longer periods.
You can browse our websites without providing personal information. We only collect data when you voluntarily provide it — for example, when requesting a quote, making a booking, or creating an account. You are never required to submit more information than is necessary for your request.
Complaints & Contact
If you have concerns about how your personal data is handled, please contact us directly in the first instance. If your concern remains unresolved, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.
Hello Services Ltd | Company No: 12004893
46 Harvey House, Green Dragon Lane, Brentford, TW8 0DJ
Email: admin@helloservices.co.uk
Questions About Our Privacy Policy?
We are happy to help. Contact our team directly and we will respond within 30 days. Ready to book a cleaning service? Get started today.
Call us: 020 3633 4555