Frequently Asked Questions
Most common questions about our cleaning services are answered below. For FAQs related to our other services, please visit Hello Services FAQ.
We cover 95% of UK urban areas with over 300 cleaning teams. Check our coverage here.
No, our cleaners come fully equipped with all products and tools.
Itβs a professional deep cleaning service required by landlords to ensure the property is in excellent condition before a tenant moves out.
We guarantee the cleaning quality. If your agent is not happy, we offer a free re-clean. We cannot guarantee deposit returns related to other issues.
Internal windows are included. External window cleaning is available upon request at extra cost.
You can book cleaning with or without professional carpet cleaning. Deep clean requires adding carpet cleaning at checkout.
Yes, we accept same-day and next-day bookings where available, including weekends and holidays.
Yes, all quotes and invoices include 8% VAT.
All cleaners speak basic English and will understand standard instructions and requests.
Online, by phone, live chat or email. You can request a quote or book online here.
We're fully insured and will repair or compensate for damages caused by our team.
No, just arrange access and return when the cleaning is completed for inspection.