Free & Paid Cancellation Timeline

• ✔ Free Cancellation: Cancel at least 72 hours before the job start time – no charge.
• ⚠ 30% Charge: Cancel between 48 and 24 hours before the job start – 30% of total job value will be charged.
• ⚠ 50% Charge: Cancel between 24 and 10 hours before the job – 50% of total job value will be charged.
• ❌ Full Charge: Cancel less than 10 hours before the job – 100% of total job value will be charged.

How to Cancel or Reschedule

You may cancel or reschedule using any of the following methods:

• 📞 By calling our customer service team
• 💬 Live chat during working hours
• 📧 Emailing our support team
• 🌐 Using the online booking portal (if applicable)

Additional Rescheduling & Charges

• 🕒 24-hour notice is required to reschedule a booking
• ❗ Rescheduling with less than 24 hours’ notice – 25% fee applies
• ❗ Rescheduling less than 48 hours before – £25 fee
• ✔ Rescheduling at least 2 days before – no charge

Important Notices

• ❌ We reserve the right to refuse service if a property is deemed hazardous. If this occurs and we are unable to carry out the service, a £100 non-refundable fee will apply.
• ⚠ If the Customer provides incorrect booking details and the team is turned away, a £65 fee will be charged.
• 🔁 Our company reserves the right to cancel or reschedule in the event of accidents, staff illness, or unforeseen circumstances.
• 🚫 Parking fees, Congestion Charges, and ULEZ are not included in quotes and remain the Customer’s responsibility.

If you have any questions about this policy or need help canceling or rescheduling, please contact us here.