Below are our cancelation policy between our company and you as a customer
By using our service/s you agree to the following terms and conditions.
You can cancel the service you have booked at any time and the following charges will occur depending on when you cancel the booking.
The following terms will apply to all our services currently provided by our company which include Cleaning, Moving, Handyman services.
A: You can cancel your booking for free of charge if you allow 72 hours before the starting of the job.
B: You will be charged 30% of the total value of the job if you cancel the service within 48-24 hours before the starting of the job.
C: If you cancel the job within 24-10 hours before the starting of the job, you will be charged 50% the total value of the job.
D: If you cancel the job less than 10 hours before the starting of the job you will be charged the total value of the job.
Methods of cancelation:
You can cancel your booking via your online booking portal or by calling our office, emailing or through the live chat during our working hours.
- We require 24-hour notice to reschedule a booking.
- For amendments/ cancellations in less than 24 hours there is 25% fee payable
- Parking, ULEZ , Congestion are not include in the quote. If you reschedule your cleaning appointment less than 48 hours prior to the scheduled time, we will charge you a £25 cancellation fee. Rescheduling your service at least 2 days in advance of the appointment, will incur no charges.
- We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives. If we are not made aware of this before arrival and we are unable to carry out the work as a result, the Customer will be charged a 100 GBP non-refundable fee.
- The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.
- The Customer is liable for any mistakes they make regarding incorrect bookings. If a booking dates is incorrect, and the cleaners are turned away a £65 fee will be paid by the Customer.
- The Customer can reschedule or cancel the appointment over the phone, using the online booking portal if the booking has been made online, on our live chat by speaking to one of our customer services or by emailing us.