UK cleaning data
What UK Customers Book Most: Cleaning Add-Ons in 31,487 Jobs
Updated 10 October 2026 · By Hello Cleaners, part of Hello Services Ltd
What do people across the UK actually book when they hire a cleaner? This guide counts the line items across 31,487 UK cleaning jobs to show which rooms, extras and add-ons come up most.
In short
- Bathrooms, kitchen, living areas, bedrooms and interior windows are in about two thirds of all jobs.
- Appliances are in 46% of jobs and carpets in 37%.
- In end of tenancy jobs, 53% include appliances and 40% include carpets.
- 2,769 of 23,396 clients (12%) booked more than once.
In this article
- The most booked items across all UK jobs
- The top 20 line items
- What people add, service by service
- What people add to an end of tenancy clean
- The rest of the top 25: specialist and room extras
- Repeat customers
- How to use this when planning a clean
- What this means for you
- Questions and answers
- About this data
The most booked items across all UK jobs
The data covers every line item on 31,487 UK cleaning jobs and counts how often each appeared. A job can include many items, so the shares add up to far more than 100%. Almost every customer books the basics: bathrooms and toilets, kitchen, living areas, bedrooms and interior windows each appear in roughly two thirds of all jobs.
Below those basics, the extras start. Appliances are in 46% of jobs and carpets in 37%. Exterior windows are in 14%, and furniture dusting and wiping in 9%.
The top 20 line items
Here are the 20 most common line items in the UK job records, from first to last.
| Rank | Line item | Jobs | Share of all jobs |
|---|---|---|---|
| 1 | Bathrooms & toilets | 21,163 | 67% |
| 2 | Kitchen | 21,001 | 67% |
| 3 | Living areas & hallway | 20,344 | 65% |
| 4 | Bedrooms | 20,194 | 64% |
| 5 | Interior windows | 19,922 | 63% |
| 6 | Appliances | 14,379 | 46% |
| 7 | Carpets deep cleaned | 11,531 | 37% |
| 8 | Exterior windows | 4,325 | 14% |
| 9 | Furniture dusted & wiped | 2,751 | 9% |
| 10 | Blinds | 1,816 | 6% |
| 11 | Sofas | 1,742 | 6% |
| 12 | Single oven | 1,628 | 5% |
| 13 | Utility room Cleaning | 1,236 | 4% |
| 14 | Double oven | 1,061 | 3% |
| 15 | Mattress | 824 | 3% |
| 16 | Dinning Room Cleaning | 798 | 3% |
| 17 | Conservatory Cleaning | 723 | 2% |
| 18 | Curtains | 716 | 2% |
| 19 | Rugs | 646 | 2% |
| 20 | Study room Cleaning | 571 | 2% |
Item names are as they appear on the job records, so some similar items (for example dining room cleaning) are listed more than once with different spellings.
Notice how quickly the list moves from rooms to specific extras: blinds (6%), sofas (6%), single ovens (5%) and double ovens (3%). Each of these is a smaller share, but together they show the extras UK customers value.
What people add, service by service
The mix changes with the main service. This table shows the five most common items in the jobs for each service. Bundled jobs count under every service they contain, so the counts overlap.
| Service | Jobs | Most common items in those jobs |
|---|---|---|
| End of tenancy | 14,990 | Bathrooms & toilets 75%, Kitchen 74%, Bedrooms 73%, Living areas & hallway 73%, Interior windows 70% |
| One-off deep clean | 10,657 | Bathrooms & toilets 71%, Kitchen 70%, Living areas & hallway 67%, Interior windows 67%, Bedrooms 66% |
| Carpet and rug | 12,372 | Carpets deep cleaned 93%, Rugs 5%, Bathrooms & toilets 89%, Kitchen 88%, Living areas & hallway 87% |
| Oven | 7,418 | Single oven 22%, Double oven 14%, Hob / Stove Deep Cleaning 4%, Extractor Fan Cleaning 4%, Kitchen 87% |
| Appliances | 15,712 | Appliances 92%, Double oven 5%, Single oven 4%, Fridge cleaning 3%, Kitchen 91% |
| After builders | 1,786 | Living areas & hallway 71%, Bathrooms & toilets 70%, Interior windows 70%, Kitchen 70%, Bedrooms 69% |
| Sofa and upholstery | 2,322 | Sofas 75%, Upholstery & armchairs 11%, Bathrooms & toilets 63%, Living areas & hallway 62%, Kitchen 61% |
| Mattress | 825 | Mattress 100%, Bedrooms 78%, Bathrooms & toilets 77%, Interior windows 74%, Kitchen 73% |
| Pressure washing | 345 | Pressure washing (per m2) 99%, Balcony Cleaning 7%, Bathrooms & toilets 80%, Kitchen 79%, Living areas & hallway 77% |
Two patterns stand out. First, most services come with a wider clean: in carpet jobs, 89% include bathrooms and 88% include the kitchen. Second, the add-on you choose depends on the service. Sofa jobs often include carpets (57%), and mattress jobs often include carpets (55%) and appliances (54%).
What people add to an end of tenancy clean
End of tenancy is the biggest named service with 14,990 jobs. Beyond the core rooms, customers choose from four main extras.
Interior windows are in 70% of end of tenancy jobs, so for most people they are part of the standard clean. Appliances come next at 53%, with an average of 2.0 per job. Carpets are in 40% of jobs with about 2.9 areas each, and exterior windows in 14% with an average of 5.4 windows.
One-off deep cleans look similar, with appliances in 41% of jobs and carpets in 36%. If you are planning a move, the end of tenancy cleaning guide explains what to add.
The rest of the top 25: specialist and room extras
Further down the list are the items that fewer UK customers need but that matter a lot to those who do. Every one of them appears in hundreds of jobs.
| Line item | Jobs | Share of all jobs |
|---|---|---|
| Sofas | 1,742 | 6% |
| Single oven | 1,628 | 5% |
| Utility room Cleaning | 1,236 | 4% |
| Double oven | 1,061 | 3% |
| Mattress | 824 | 3% |
| Dinning Room Cleaning | 798 | 3% |
| Conservatory Cleaning | 723 | 2% |
| Curtains | 716 | 2% |
| Rugs | 646 | 2% |
| Study room Cleaning | 571 | 2% |
| Utility Room | 524 | 2% |
| Cloakroom Cleaning | 495 | 2% |
| Dinning Room | 468 | 1% |
| End Of Tenancy Cleaning | 459 | 1% |
| Balcony Cleaning | 452 | 1% |
Some of these overlap. Dining room cleaning appears twice under two spellings, and so does the utility room. Taken together, they show that many customers want more than the standard rooms: a utility room, a conservatory, curtains, rugs or a balcony. If your home has one of these, mention it when you ask for a quote so it is priced in from the start. Balcony cleaning, for example, is from £20.
Mattresses (824 jobs) and sofas (1,742 jobs) are the two soft furnishings customers book most. See the guides to mattress cleaning and sofa and upholstery cleaning.
Repeat customers
Not everyone books once. The records hold 23,396 clients, and 2,769 of them booked more than once. That is 12% of clients who came back.
Many cleaning services, such as end of tenancy cleaning, are tied to a one-off event like a move, so many clients are not expected to return. If you want another clean, the online booking form takes a couple of minutes, or you can ask for a quote.
How to use this when planning a clean
The data is most useful as a checklist. If most UK customers add something, there is usually a reason, such as a letting agent asking for it or a home that simply needs it. Work through these questions before you ask for a quote.
Which rooms need cleaning?
Bathrooms, kitchen, bedrooms and living areas are the core of nearly every booking. Mention any extra room, such as a utility room, conservatory, study or cloakroom, so it is priced from the start.
Which appliances need attention?
Appliances are in more than half of end of tenancy jobs. List the oven, fridge, dishwasher, washing machine and extractor fan if they will be inspected. The oven cleaning guide and appliance cleaning guide explain what is included.
Which floors and soft furnishings need cleaning?
Carpets, rugs, sofas and mattresses are the soft items customers add most. Read the carpet cleaning guide for drying times and the mattress cleaning guide if beds are part of the job.
Are windows part of the job?
Interior windows are in most jobs. Exterior windows are a smaller share and are added by property, so say how many there are.
Is the timing right?
Extras add time as well as cost. In busy months a bigger job needs an earlier booking. See the busiest months for cleaning in the UK.
What this means for you
- Plan for the common extras. If you are booking a tenancy or deep clean, think early about appliances (from £15 each), carpets (£20 per area) and windows.
- Ovens are worth a line on your checklist. Single ovens are from £25 and double ovens or AGAs from £45. See oven cleaning.
- Bundle to save effort. Many customers combine services in one visit, which means one booking and one team.
- Book once, rebook easily. About 12 in 100 clients in the data have come back.
- Check the prices. The Hello Cleaners price list shows every starting price.
FAQs
Questions and answers
What is the most booked cleaning service?
Appliances cleaning appears in the most UK jobs, with 15,712 jobs, followed by end of tenancy cleaning with 14,990 jobs. Many bookings combine services, so these counts overlap.
What do people add to end of tenancy cleaning?
Mostly interior windows (70% of jobs), appliances (53%) and carpets (40%). Exterior windows are in 14% of jobs.
How many customers book more than once?
2,769 of the 23,396 clients in the data booked more than once, which is 12%.
Can I combine services in one visit?
Yes. Many jobs in the data bundle services such as an end of tenancy clean with carpets and an oven. List what you need on the quote form and one price is confirmed.
How much do the common extras cost?
Carpets are £20 per area, stairs and landing £25, a single oven £25, a double oven or AGA £45, and a fridge or dishwasher £15. Exterior windows are £3.50 each.
Is this data from the whole UK market?
No. It comes from 31,487 Hello Cleaners jobs across the UK, so it shows what these customers book, not what the whole market does.
About this data
Source: Hello Cleaners job records, 31,487 UK jobs, part of Hello Services Ltd. Line items on each job are counted. A job counts once for each item it contains, however many of that item it has. Bundled jobs count under every service they contain, so service counts overlap. The repeat figure counts clients with more than one job on record, matched by client name, so it is a close guide rather than an exact count. This is the data of one company, not the whole UK market.
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